How will my package be shipped?
Framed items are securely packaged to prevent shaking and damage. All items are shipped via FedEx.

Can I ship to a P.O. box? Can you ship to an APO?
No. FedEx does not ship to P.O. boxes or APOs.

How do I ship my items somewhere other than to my billing address?
It’s easy. During the checkout process, you are provided the option to enter an alternate shipping address Choose this option then follow the instructions.

Where are your international shipping rates?
We are not set up to do business internationally at this time. Check back with us periodically as this is high on our list of priorities.

Is my package insured?
Printed Big insures all packages with a value of over $50.00. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team via email here.

How do I know that my item has shipped?
After your order has shipped, you will receive an email with a link to the carrier’s tracking page. If for any reason you do not receive correspondence, you may login to your account to view the current status. If you need additional help, please contact our Customer Support Team via email here.

What if I have not yet received my order but it shows that it has shipped?
Shipping times can vary depending on location. FedEx will provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please contact our Customer Support Team via email here.

When will my order arrive?
This varies based upon where you live. Once we ship your order, we will email you a confirmation with a link to the FedEx tracking page. Please contact our Customer Support Team via email here with any additional questions. Delivery time depends on your chosen shipping method and where you live. A notification will be sent when the shipment occurs. The email will include a link to the FedEx web site where you can track the progress of your shipment online.

When will my print ship?
Custom prints usually ship within three to five business days of placing your order. When you place your order, you will receive an email letting you know we’ve begun processing your order. When we begin printing your order, we will send you an email with your new status.

RETURNS

What is your return policy?
With exceptions for photo purchases through our Printed Big photo enlargement service, Printed Big offers a 100% satisfaction guarantee. If for any reason you’re not completely satisfied, we will gladly accept a return for exchange or for refund (less Shipping), provided the item is returned within fifteen (15) days from date of shipment.

Your purchases through our Printed Big photo enlargement service will be eligible for the 100% satisfaction guarantee and thus eligible to receive a refund unless (1) some aspect of your purchase (e.g. image selected, size of image selected, aspect of framing selected, etc) prompted a “Not Recommended” or similar warning from us; (2) your reason for wanting a return is due to a customer error (e.g. cropping error, original image submitted to Printed Big was too dark, too fuzzy, etc.); or (3) you have selected the option of no proof during the order process. Purchases made despite our warnings, purchases involving customer error, or purchases not requiring a proof will not be eligible for refunds.

How do I return an item?
We will gladly accept a return for exchange within fifteen (15) days from date of shipment.

To return your item(s) please pack them in the original box and include the completed Return Instructions form which you will find included with your shipment. Be sure to specify the reason for the return, and what action you would like us to take: Replacement or Refund.

Printed Big may be unable to process returns received without this form or a written explanation of the reason for the return with the order number.

Can I return an item that I received as a gift?
We will gladly accept a gift return for exchange within fifteen (15) days from date of shipment. To return goods, please save the item(s) and packaging. Be sure to include a copy of your invoice (packing slip) with your return, along with an explanation stating why you are not satisfied with the item(s) and the completed Return Instructions form which you will find included with your shipment. This applies only to items from the Art Store and not from our photo enlargement service.

What if I want a refund for my return?
Refunds will be processed as a credit to the credit card used at the time of purchase or in the form of a check drawn from U.S. funds for all other methods of payment. No refunds will be provided in the form of cash or in any other currency besides U.S. funds. All refund checks will be mailed to the “Bill To” address used when the order was placed.